Frequently Asked Questions
Everything you need to know about your Connolly experience, from luxury tailoring to international delivery.
What materials are used in Connolly garments?
We pride ourselves on using the finest natural fibers, including ethically sourced Italian wool, Grade-A Mongolian cashmere, and premium organic linens to ensure longevity and comfort.
How long does international shipping take?
Standard international shipping typically takes 5-7 business days. Express options are available at checkout for delivery within 2-3 business days depending on your location.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that bespoke or personalized items are final sale.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits or contacting our stylists for advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Are your products sustainable?
Sustainability is at our core. We focus on small-batch production to reduce waste and partner with heritage mills that prioritize eco-friendly dyeing processes and fair labor practices.